If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. Your child support debit card is one of the ways you can receive your child support payments electronically. Most often asked questions related to bitcoin. When should I contact Way2Go Card? The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. I don't understand what the issue is. Holy shit that actually worked. If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. When prompted, choose Lost or Stolen from the automated menu. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. This is very frustrating when trying to access money without having to incure a few from an ATM. Forgot User ID? Beginning October 27, 2021, you may begin using your Way2Go card. The money is automatically deducted from your card account. Where can I find fee information for my new card? Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. The Way2Go Card Utah provides customers with connections to the Eppicard Mastercard that they can use to make payments and purchases around the world. I was on the phone for 3 HOURS AND 53 MINUTES. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. * You will get your card 5-10 business days after you get the first letter. How can I get information on the status of my claim? The new debit card vendor, Go Program, as well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. Transfer your funds to a U.S. bank account using the bank transfer feature. Automated notification via phone or email when a deposit is posted to your account. Works with all Go Program Way2Go Card eligible MasterCard programs. If you have an active Way2Go card, you may visit. If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. We do not need your PIN to work with your claim. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. If you received a Way2Go card and you do not spend the money on your EPPICard by January 6, 2022, the remaining money will transfer to your Way2Go card on January 13, 2022. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. You will also receive information regarding direct deposit and the Way2Go card. Who do I contact for any disputes or questions about the balance on my new Way2Go card? Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. !Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. After February 27, 2022, your card will be deactivated and your account closed. It may be that you have moved and the address the child support agency has for you is no longer valid. Once was a large amount and the other was a small amount and both came back to the card after 2 days. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. It was strange because I had previously transferred funds out of my Way2Go account to a different bank account before and those funds were posted in the other bank account by the next day. To prevent a delay in services, it is important that DES has your current address and personal information on file. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. Safety starts with understanding how developers collect and share your data. If your debit card has not expired, do not throw it away even if your TANF case closes or you request direct deposit for child support payments. Your debit card may be dirty or damaged. Funds Transfer. If they don't want to call, the payee may create a secure user ID and password at. A new card will be mailed to you and should arrive in 9-10 days. For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. The new website,www.GoProgram.com, requires users to establish a new User ID and password. When your first benefit payment is available, you will receive a debit card in the mail. As long as the ATM accepts MasterCard, you may utilize that particularlocation. ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. Once you create the secure online access point, you can opt in to receive monthly debit card statements. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. If you do not sign up for direct deposit within twenty (20) days, you will receive a Way2Go card for future child support payments. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. When should I expect my new Way2Go Card to be mailed to me? COPYRIGHT 2023 NJ CHILD SUPPORT. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Access your card account information for free at. Sure would have been nice if they told you that in advance. Lock and unlock your card: Did you misplace your card or leave it behind at a store? To sign up for Direct Deposit click here. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. Does the new card have any fees I should be aware of? Way2Go Card call centers can only assist in matters relating to the debit card itself. Be sure to have your Wisconsin EPPIC Debit MasterCard handy to set up your new login credentials. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. Twenty-four hours after the payment has been received. How long does it take to get your Way2Go card? There is no charge for this service. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. When should I expect my new Way2Go Card to be mailed to me? Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. You should always know your PIN before you go to the store. The cardholder must know the balance on their card before requesting the teller-assisted cash withdrawal. Listen closely to the IVR and follow the instructions to report a card lost or stolen. If you continue to use this site we will assume that you are happy with it. What is the last date to request a BofA replacement card? Always read the ATM messages carefully. You may withdraw your full amount at any MoneyPass ATM location. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. Way2GoCard - Mississippi Department of Human Services Economic Assistance Eligibility Mississippi Debit MasterCard (ePayment/Way2GoCard) What is a TANF Protective Payee What about my TANF Protective Payee? funds, etc . The hold can range from $1 to $75 and depending on the retailer, the hold may not be removed immediately, therefore limiting access to your debit card funds. Calling Customer Service https://www.goprogram.com/goedcclient/contactUs.eppic%20, https://www.goprogram.com/goedcclient/privacyPolicy.eppic. Possible jail or prison sentences. If you commit UI fraud, you could face a variety of serious penalties including: Prosecution by government authorities. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. Call 1-877-253-3686 to activate the card and create a PIN. Reminder: You may use your card surcharge-free at all MoneyPass ATMs. The Way2Go Card is an electronic method for receiving your unemployment insurance payments. . ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. Contact Wisconsin Debit Card customer service at 1-877-253-3686. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? What would I do if I was unable to activate my new Way2Go Card? It is recommended that you activate the card using a landline. You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. Once the first child support collection is received, it will be posted to your debit card overnight. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com.Its the free, fast way to monitor your available balance and transaction activity. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction history Confirm your last deposit Change your PIN Set-up and manage deposit and balance alerts Manage notification preferences Activate a new Card Ability to view ancillary service charge information Lock and unlock your card: Did you misplace your card or leave it behind at a store? TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). How do I receive my debit card (ePayment/Way2Go Card)? Just a warning for anyone who would like to transfer funds in the future. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. What is the last date to request a BofA replacement card? This information is also available online at https://bit.ly/AZUI-EPC. The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. Effective October 27, 2021 all deposits will be made to your Way2Go card. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. Go Program, which manages the debit card program, will create and mail out a new card to the address provided to the child support program. Works with all Go Program Way2Go Card eligible MasterCard programs. One of the other times I called was because my card got locked due to suspected fraud. If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. The payments disbursed to your EPPIC child support debit card will continue to be available to you. This is a change for all debit card users. What would I do if I was unable to activate my new Way2Go Card? Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. How long can I use my old Bank of America card? For questions related to the Way2Go California Debit MasterCard for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. How do I access the Way2Go Card Services Online? Forgot User ID? English| Espaol | Kryol Ayisyen. We'll use it to pay you the next time you draw unemployment benefits. Debit card users will need to pay for their fuel inside the station or kiosk. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached. Go to www.GoProgram.com Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). What if I lose my Debit Card (ePayment/Way2Go Card)? The Way2go Card Login is powered Any individual can apply for all of the available child support services. Only 8 minutes was I actually talking to someone. To unlock your card, you may call Customer Service. So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. The app is outdated. Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. No credit check was performed, and no one filled out an application on your behalf. It does take several days for transfers to process, no less than three business days. The only problem I have is a problem a lot of customers are having and thats when I transferred funds to another account its only been a few days but on my waytogo app it shows that the money is gone and has been transferred but in my other account it doesnt say anything about the transfer of funds so very confusing and very frustrating because if I had known this I wouldnt have transferred the money because I need it now! You must register the new card on. However, the problem that I do have is with customer service. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. Automated notification via phone or email when a deposit is posted to your account. You do not need to have your old card number or speak to a representative. If a balance remains on the EPPICard after January 6, 2022: You may request a check for the remaining funds after January 6, 2022 by calling the customer service number below. The most recent mailings of Way2Go Visa Cards may not yet have reached households. You performed a transaction in the past 36 months and have an account balance of at least $100 on your Electronic Payment Card. Debit cards expire every three years. $0.50 This is our fee. The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation.

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